Does your dealership / service department understand hybrids?

How have you dealt with your hybrid problems? Most hybrid owners are pretty happy with their hybrid vehicles . 90-some percent of Toyota Prius owners, for instance, would buy another Prius. Still, there are consumers that are unhappy with the performance, usually fuel economy, of their hybrids. Sometimes these hybrid problems are bugs. Sometimes these hybrid problems are based on a misunderstanding of hybrid technology. For instance, many hybrid drivers will start a cold hybrid and baby it a on a few mile trip and wonder why the fuel economy isn’t better. In such conditions, I use more aggressive acceleration followed by coasting until the engine warms. While such a tactic seems counter-intuitive, it does lead to better short trip fuel economy. Yet, many dealers – from the complaints I’ve read – never seem to discuss such tactics. Does your dealership and service department fully understand hybrid technology?

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Does your dealership / service department understand hybrids?



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